Get an audit confirmation online

Use the consolidated form for single legal entity requests.

You'll need to provide the full name of the legal entity (as per bank statement), main account number and sort code.

Make sure the client name in the request agrees with Companies House or their legal entity name.  Getting it right will stop us coming back to you to clarify or even to reject the request.

If you include the account number and sort code of the client's main account in the request it'll help us make sure we're looking at the right client.

If the legal entity name doesn't match the account number you've provided, we will proceed with the request based on the account number.

The request should be with the us at least one month in advance of the audit date.

We accept group level audit confirmation requests.  This means you don’t have to request for subsidiaries separately from parent companies, and they can all be included in the same request.  This will mean fewer overall requests for you to send and you’ll get the whole audit confirmation report back in one go.  This keeps your costs down. 

When you use the consolidated form, we’ll provide all accounts held in the name of the legal entities you have given us.  You’ll need to enter the name of the main (parent) company which banks with NatWest on the form.

You’ll also need to upload an Excel document with a list of the related legal entities, including the main (parent) company in the group.  Provide the full name for every legal entity (as per bank statement), main account number and sort code.

Knowing what products and services the client has with the bank enables you to ask for the right type of audit confirmation report. 

Getting this right means you’ll get the information you need from us, first time.  In particular, check with the client whether they have derivatives, commodities or trade products and services.

• A standard audit will include account balances, lending facilities and securities.  We’ll assume you want a standard audit unless you tell us otherwise.
• A full audit will also include information on derivatives, commodities and trade products.  We won’t report on these products if you haven’t requested a full audit. 

We do charge the client more for full audits so they shouldn’t be requested if not required.

If you need a full audit, then you must indicate this in the request.  This is done most easily by including some details in the trade, derivatives, and commodities section of the request form.

If you don’t indicate this, we'll consider the requirement is for a standard audit.

The Confirmation digital request will ensure that the auditor contacts the client to authorise the audit request.  The authorisers need to be listed on the main company mandate (list of authorised signatories) that is held by the bank.

For group level requests (multiple related legal entities), advise your client that up to four signatures can be uploaded to cover the group but at least one of these signatories should be on the main (parent) company bank mandate.

• Some of our large corporate clients have products and services with both Royal Bank of Scotland and NatWest. 

In this situation, we need you to send in two requests, because they are separate banks.

Sending both requests in early will prevent delays for you later on.

Where clients do use both banks, we do sometimes identify this as we are processing the request.  We can’t guarantee that we’ll always notice but when we do, we’ll highlight it in our audit confirmation report in case you weren’t aware and you can raise a separate request for the other bank.  

It will save you time if you check with your client early and, if needed, send us a request both for NatWest and Royal Bank of Scotland.

• If the client has banking facilities with NatWest, including derivatives, commodities or forex with NatWest Markets Plc

Select NatWest in Confirmation and request a full audit by including some account details in the commodities, derivatives or forex products section.

• Requests for NatWest Markets Plc

For clients who only hold ‘derivative’ facilities with the bank,  contact:

ClientValuationsTeam@natwestmarkets.com

• Requests for NatWest International

For Gibraltar, Guernsey, Jersey and Isle of Man accounts,  select NatWest International on Confirmation.com

• Requests for RBS International

For Gibraltar, Guernsey, Jersey and Isle of Man accounts,  select RBS International on Confirmation.com

• Requests for Isle of Man Bank

Select NatWest International on Confirmation.com

• Request for RBS Invoice Finance

For RBS Invoice Finance s/c 600846 (invoice discounting accounts), contact: invfin.auditreq@rbsif.co.uk

We charge the mutual client for carrying out this service.

Our charges for audit confirmation requests from 14th November 2022 onwards are:

• £25 + VAT for a standard* request for 9 accounts or less
• £50 + VAT for a standard* request with 10 or more accounts to be included
• An additional £25 + VAT charge if a full* audit report is required (this would include derivative, trade or commodities products)
• An additional £15 + VAT charge if the request is sent from the auditor via post, email or fax.  This charge is not applied if the request comes via a digital service, such as Confirmation.

* A standard audit includes all bank accounts, loans and securities.  A full audit includes features of a standard audit plus derivatives, trade and commodities products.

We don't charge charitable trusts, religious or educational institutions.

In situations where the client does not have an active sterling bank account to charge, we'll ask you to contact the client to make a manual payment to the bank. The audit report will be released once that payment has been received.

Requests for copies of cheques are not part of the audit confirmation and should be requested separately through our mutual client's normal customer service contacts.

Responding to requests for status updates takes our team away from processing your request, so slows down our responses. 

1. The Confirmation portal will confirm that we've received your request and will provide you with the request status. 
2. We aim to send you our response within 12 working days of either the audit due date, or from receiving the request from you, whichever is later.
3. Please don’t ask us for the status until those 12 days are up.
4. In a few cases, we’ll need to contact other parts of the bank for information which can delay things.
5. At peak audit periods we're likely to be a bit slower.

For any refund of charges paid to confirmation.com reach out to: 

Telephone: +44 203 770 5450

Relay UK: 18001 0203 770 5450

Email: uk.support@confirmation.com