Buy Now, Pay Later is closing

• We’ll use any overpayments or refunds to reduce what you owe on Buy Now, Pay Later.
  
• We’ll show any overpayments or refunds on your transactions, so it’s easy to track.
• We’ll put any overpayments or refunds towards paying off your earliest purchase first.
• If your account’s in credit, we’ll refund this money to your NatWest current account within 4 weeks.

If you miss a payment, this could be bad for your finances.

For one thing, it could make it harder to borrow in future. This is because we’re likely to tell credit reference agencies that you’ve missed a payment. This could hit your credit score, which most lenders use to decide if they’ll lend to you.

We may also refer you to a debt collection agent.

We’ll update credit reference agencies at the end of the month after we’ve closed your account.

After we close your Buy Now, Pay Later account, we’ll see if you’re in credit. If you are, we’ll refund it to your NatWest Current Account within four weeks.

Don’t worry. If you can’t sort things out with the retailer, we could help – even after your account is closed. Get in touch with our customer service.

Yes – you can use our app to make payments like usual. You’ll still be able to see your Buy Now, Pay Later virtual card until you’ve repaid everything you owe on it. After this, we’ll close your account.

To make a repayment, open the app and choose NatWest Buy Now, Pay Later from your account list.

Yes – the good news is that you won’t miss out on any refunds even if your virtual card is closed. If the refund means you’re in credit, we’ll ping this money into your NatWest current account within 4 weeks

No, your payments will stay the same, even if you don’t have a virtual card. So, you’ll still need to pay us back in the same way, as stated in your repayment plan.