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It is important to let us know when you change address on a permanent or temporary basis. Updating your address in a timely manner helps keep your banking safe and secure. Below you will find the steps to complete this through your preferred method.
Having the correct mobile number on file for you is important. We will sometimes send you messages to confirm payments or when there has been a change to your banking. If you need to change your mobile number you will find the steps by clicking the link below.
It is important that we keep an updated and correct E-mail address on file. If you are paperless, you will also receive your statements and updates in respect of your account via e-mail, so it is important you can receive these safely, securely and on time.
There will be times where you might need to tell us of a change of name, this can be due to a number of circumstances. We are here to help and support you in making this as simple a process for you as possible. Below we have detailed the process in how we can assist you to do this.
Knowing your preferred contact method is important to us. We do not want to be sending you text messages if you prefer an E-Mail or a phone call. Please follow the link below so you know how to update your marketing preferences with us.
Should you wish to change your address with us, please see below on how to complete this through your preferred channel.
Should you wish to change your mobile number with us, please see below on how to complete this through your preferred channel. The quickest way is via Mobile App.
Should you wish to change your E-mail address with us, please see below on how to complete this through your preferred channel. The quickest way is via Mobile App.
To change your name with the bank, for example, after getting married, divorced or gender reassignment, you will need to visit a branch along with your Debit Card, Pin or proof of ID.
Please note: The name change service is currently not available online or via mobile banking, however we encourage you to register for Mobile and Online Banking to ensure we can complete any future transactions in a safe and secure way.
If you want to update us on how we should contact you and your preffered method, then please follow the steps below:
It's important to not only keep friends and family informed of your new address, but organisations like your employer too.
We've created this handy checklist of who to update.
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If you've moved to a new area, learn about what you can do in your local branch or local Post Office.
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