Close an account

The quickest and easiest way to close your account is via Online Banking or our mobile app.

Before you do this, you should make sure that your account balance is £0, by transferring any money into another account.

Mobile App Steps

1. Once you're logged into the app, click on your Savings Account. 
2. Under “My Savings Account”, scroll down and choose the “Close this Account” option.
3. Select 'continue' and complete the form.

Online Banking Steps

1. Once you're logged into Online Banking, go to 'Account Summary' and select the page you want to close.
2. Click 'View account details' at the bottom of the page. 
3. Select 'If you need to close your savings account we can help you with this form', and complete the form.

If you prefer, you can also close your account by visiting any branch, and bringing along your debit card, PIN, and proof of ID with you.

If your account is joint and is "two to sign", you'll both need to visit a branch to close your account. If it's only "one to sign", you can close your account online or in our app.

The quickest and easiest way to close your account is via Online Banking or our mobile app. 

If you are closing your Fixed Term Savings Account early, an Early Closure Charge may be deducted from your balance. This will be the lower of the amount of interest earned on the account or 90 days' interest.

Mobile App Steps

1. Once you're logged into the app, click on your savings account. 
2. Under “My Savings Account”, scroll down and choose the “Close this Account” option.
3. Select 'continue' and complete the form.

Online Banking Steps

1. Once you're logged into Online Banking, go to 'Account Summary'  and select the account you want to close.
2. Click 'View account details' at the bottom of the page. 
3. Select 'If you need to close your savings account we can help you with this form', and complete the form.

If you prefer, you can also close your account by visiting any branch, and bringing along your debit card, PIN and proof of ID with you. Please note, 35 days notice is required to close this account via branch.

If your request is urgent, and you are in financial difficulties, you can visit us in branch or call us on: 03457 888 444 or Relay UK 18001 03457 888 444.

The quickest and easiest way to close your account is via Online Banking or our mobile app.

Before you close your account, you should make your balance £0, by transferring any money to another account.

You shouldn't close your ISA online or in our app if you want to transfer the funds to another ISA. If you close a Cash ISA you have paid into this tax year, your subscription amount for the year will be lost and you won't be able to pay into any other Cash ISA during this tax year.

Mobile App Steps

1. Once you're logged into the app, click on your Savings Account. 
2. Under “My Savings Account”, scroll down and choose the “Close this Account” option.
3. Select 'continue' and complete the form.

Online Banking Steps

1. Once you're logged into Online Banking, go to 'Account Summary' and select the page you want to close.
2. Click 'View account details' at the bottom of the page. 
3. Select 'If you need to close your savings account we can help you with this form', and complete the form.

If you prefer, you can also close your account by visiting us in any branch, and bringing along your debit card, PIN and proof of ID with you. 

To protect your tax-free savings, we will convert your account to a Cash ISA instead of closing it. You can do this via  Online Banking or our mobile app.

Once your account is converted to a Cash ISA, you will be able to access your money and move it to another account if you wish.

If you convert your Fixed Rate ISA early, an Early Closure Charge may be deducted from your balance. This will be the lower of the amount of interest earned on your account or 90 days' interest.

Mobile App Steps

1. Once you're logged into the app, click on your savings account. 
2. Under 'My Savings Account', scroll down and choose the 'Close this Account' option.
3. Select 'Continue' and complete the form.

Online Banking Steps

1. Once you're logged into Online Banking, go to 'Account Summary'  and select the account you want to close.
2. Click 'View account details' at the bottom of the page. 
3. Select 'If you need to close your savings account we can help you with this form', and complete the form.

If you prefer, you can close your Fixed Rate ISA by visiting us in any branch, and bringing along your debit card, PIN and proof of ID with you.

If your request is urgent, and you are in financial difficulties, you can visit us in branch or call us on: 03457 888 444 or Relay UK 18001 03457 888 444.