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Closing a savings or current account with Round Ups will end the Round Ups arrangement. However, it is good practice to turn off Round Ups before closing an account.
Online Banking available to customers aged 11+ with a NatWest account.
Our mobile app is available to customers aged 11+ using compatible iOS or Android devices and a UK or international phone number in specific countries.
Help getting reunited with your money
Do you think you might have money in an account with us that you haven't used for a long time?
We can help track down your account for you.
Frequently asked questions
Video Banking calls may be recorded and service hours apply. Compatible device required.
Individual account and product eligibility criteria apply.
Business Accounts
If you'd like to close your business account, you can do this via Online Banking or our mobile app. Start a chat and ask to close your account.
If you don't have access to Online Banking or the mobile app, you can fill in the Business Account closure form. You'll need to have the email adresses of the people with signing permissions on the account. We'll then email your signatories to ask them to authorise the request by uploading an image of their signature.
Mobile App
Go to the home screen of your mobile banking app. Tap 'Help' on the bottom of the screen, then 'Message us' to start a chat. Criteria apply.
Online Banking
Log into Online Banking. From your home screen, click 'Chat Now' to start a chat. Criteria apply.