Manage my loan

The quickest and easiest way to check when your first payment will be taken is via the mobile App.

1. Log into your app.

2. Tap on your loan account.

3. Tap ‘View loan details' to see your loan repayment date, and repayment amount etc.

We'll also send you an SMS to remind you when your first payment is due.

You can also find it in your loan approval letter;

• If you applied for your loan online, the loan approval letter can be found in your online banking mailbox. 

• If you applied for your loan over the phone, you’ll have received the loan approval letter by post.

The quickest and easiest way to see your loan interest rate is via the mobile App.

1. Log into your app.

2. Tap on your loan account.

3. Tap ‘View loan details' to see your original interest rate.

Alternatively you can find this in your loan agreement and your confirmation letter as well as your annual statements.

If you applied for your loan digitally, the loan confirmation letter can be found in your digital mailbox.

If you applied for your loan digitally you can find your loan agreement in your mailbox within the App.

1. Log in to the app.

2. Tap notifications (Bell icon).

3. Select mailbox to obtain your agreement.

Or you can write to us at:

NatWest
Loan Information Department
1 Spinningfields Square
Manchester
M3 3AP

You’ll need to include the following:

• Full name and address including post code.
• Any sort code and account numbers.
• Previous addresses including post codes and dates you lived there.
• Dates of the loan, if known.
• Details of any changes and dates, if applicable.

The quickest and easiest way to see how much interest you are paying is via the mobile App.

1. Log into your App

2. Tap on your loan account

3. Tap ‘My transactions' to see your how much interest you pay each month

4. Interest is identifiable by the % icon

You can request your loan statement online. Simply follow the link below and you will then be asked to fill in your details and we will send your annual statement to your account address. You should receive this in 7 – 10 working days.

Request your loan statement