On this page
Mobile app
Go to the home screen of your mobile banking app. Tap ‘Help’ at the bottom of the screen, then 'Message us' to start a chat, quoting 'struggling financially'. Criteria apply.
Online Banking
Log into Online Banking. From your home screen, click ‘Chat Now’ to start a chat, quoting 'struggling financially'. Criteria apply.
Our website
You can find Cora on the bottom right of your screen waiting to help on some of our web pages (including this one). Quote 'struggling financially' when starting the chat.
I've already missed one or more mortgage payments
We understand that during times like these it can feel easier to avoid a conversation and hope the situation improves, but it's really important that you get in touch with us so we can help.
I know I'm going to miss a mortgage payment soon
It's really important for you to understand what options are available to you. You can find out more by looking at our commonly asked questions.
I'm worried I might miss a mortgage payment in the future
We've got lots of tools and tips to help you take control of your finances. Our Managing your money guide is a great place to start.
Common questions and how we can help
Free, confidential money advice
As well as speaking to us about your money worries, you may like to get some independent debt advice. We’re partnered with PayPlan (a third-party company) whose friendly service is completely free of charge. They can work with you to put together a personalised action plan to help you get back in control of your finances.
Struggling to pay my mortgage | Mortgage arrears | NatWest
Free advice on debt, benefits, housing, legal matters, employment and general consumer advice.
Free advice on debt, divorce/separation, setting up a new home, care & disability.
Struggling to pay my mortgage | Mortgage arrears | NatWest
Free advice on housing, debt, benefits, eviction & homelessness.
Free and confidential advice on debt.