How do I make a claim on my mobile phone insurance?

What you need to do first

Please contact us as soon as you can when you discover theft, loss, accidental damage or breakdown (after the manufacturer’s warranty expires).

If your phone has been lost or stolen, you must contact your network provider as soon as is reasonably practical after the event.

If your phone is stolen, you must report it to the police and request a crime reference number. Please note: If you're outside the UK we can't repair or replace your phone until you return.

To find out more about your mobile phone insurance visit your dedicated account page:

• Silver accounts(opens in a new window)
• Platinum accounts(opens in a new window)
• Black accounts(opens in a new window)

How to make a claim

Register a claim online(opens in a new window) or call us.

Select Silver / Reward Silver: 0345 601 5219
overseas: +44 2392 664 912

Select Platinum / Reward Platinum: 0345 609 0453
overseas: +44 2392 668 650

Black / Reward Black: 0345 601 7188
overseas: +44 2392 660 340

Relay UK: 18001 0345 600 0512
Open Monday to Friday 8am - 8pm, Saturday 9am - 6pm, Sunday 10am - 5pm and bank holidays 10am - 6pm (closed on Christmas day).