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Our security measures
How we protect you
The main current account providers have agreed to publish information about their approach to fraud prevention. The information included below is provided on a voluntary basis and comparative data can be found on the FCA’s website.
Constant monitoring
We use the latest technology and profiling systems to help us identify any suspicious activity on your account. Our colleagues are trained to spot suspicious payments and we will contact you immediately if we do.
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One Time Passcode (OTP)
We use OTP's to help keep you safe from fraud. An OTP is a unique 6-digit code that may be sent to your mobile number.
- Never share your OTP with anyone.
- It is important that you keep your mobile phone number up to date.
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Confirmation of Payee
We check the name, sort code, account number and type of account you intend to pay, to give you greater confidence you're paying the right person.
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Our codes to protect you
If you think you’ve been the victim of a scam or fraud, we can help you.
- To try to avoid being victim to fraud or scams, it’s important to help keep yourself safe too. Our fraud and scam guides provide information about common scams and how to best avoid them.
- Remember to take sensible precautions and keep your anti-virus software up to date.
Layered security system
Report fraud
The quicker you act the better. Report fraud or a scam now.
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Fraud guides
See our fraud guides that have been developed by experts based on latest research and data. Be in the know and better protect yourself.
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Security centre
Our hub for all things fraud and scam related. Advice is shared and regularly updated to reflect current trends.
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Take Five
Take Five to Stop Fraud. Help protect yourself and become more scam aware. Take a moment to stop and think: it could protect you and your money.
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