On this page
Overlay
Confirming your identity
When you’re opening an account with us, we have to confirm your identity to make sure we’re opening the account for the right person. We do this through our security partner Mitek. This way, we can check you are you, while keeping your details completely safe and secure.
Proof of identity
We may request photo ID in order to identify you. For example a passport, driving licence or EU/EEA national ID card.
Please make sure when you upload your proof of ID that:
- All of your details (full name, date of birth) are clearly visible and match the details on your application.
- It's in date (we can't accept expired documents).
- It's the exact type of document we've requested.
- The image is clear and good quality.
- All four corners of the document are captured.
- There is no visible reflection - you may need to move away from overhead lighting.
Information Message
Proof of address
We may request a proof of address document in order to confirm your address. For example a bank statement, council tax bill or utility bill.
Please make sure when you upload your proof of address that:
- All of your details (full name, address) are clearly visible and match the details on your application.
- You upload a photograph of the original document - screenshots can't be accepted.
- The image is clear and good quality.
Information Message
Frequently asked questions
What do you need to open an account with us?
To open an account with us, there are a number of things we may need from you.