On this page
Urgent requests
You receive an urgent request for your personal or financial information, to make a payment or move money.
They might try to make you panic
They may pressure you to rush causing a level of panic.
Ask you to move money
You’re asked to transfer money to another account for ‘safe-keeping’.
Ask you to approve a payment
You're asked to approve a payment in the mobile app that you didn't make.
How to protect yourself
-
01
Your bank or the police will never ask you to transfer money to a safe account or ask for your full PIN, password or passcode.
-
02
The bank won’t phone you and ask you to approve a payment – only approve payments that you know you’ve made yourself.
-
03
Contact your bank or an organisation directly using a known email or phone number.
-
04
Don’t give anyone remote access to your computer or install any applications or software to your computer or devices following a cold call or unsolicited message or text.
-
05
Register for biometrics within the app as an extra level of security which helps to protect you against fraud
How to protect yourself from refund scams
-
01
Only approve payments in the mobile app that you have made
-
02
Never tell anyone a One Time Passcode on the phone
-
03
Remember that One Time Passcodes and payment approval features in the mobile app are extra levels of security to help prevent bad debits to your account, you’ll never receive money by giving them away
-
04
Be suspicious of anyone getting in touch asking you to approve a payment or give them your One Time Passcode, your bank and other companies will never do this. End all contact with them straight away and call the bank on a trusted number, like the number on the back of your bank card