Manage your business accounts

Top account tasks Open in new window

Chat to Cora Open in new window

Mobile banking Open in new window

Common questions Open in new window

Top account tasks

Select below:

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How to change your business details

Watch this short video to learn how to change your details with or without Online Banking.

Manage your payments

Stop a cheque

You can do this in Online Banking or the mobile app.

In the app, select the account that the cheque is debiting from.
Tap 'Cheques and stationery'. then 'Stop cheque'

Or, log in to Online Banking and click 'Chat to Cora'. Cora, our digital assistant, will take the details and stop cheques for you there. We’ll process requests received on a weekend or bank holiday on the next working day.

Get Online Banking

Manage standing orders

You can create, amend and cancel standing orders in Online Banking or the mobile app.

Log in to Online Banking, go to ‘Payments and transfers’ then ‘Manage Standing Orders’.
When using the app, choose the correct account and then select ‘Standing Orders’.

If you don’t have Online Banking or the mobile app

You can manage your standing orders using this digital form - there's a limit of £10,000:

Standing Order digital form

This form is for NatWest business customers in the UK only. If you're looking to change a standing order for your personal account, please visit our personal site.

If your account is held in the Channel Islands, Isle of Man or Gibraltar, visit our NatWest International Contact Page and get in touch with us to request a new standing order.

View payments and send money

To view recent payments and your account balance, log in to Online Banking. You’ll find your balance and available balances on the ‘Account Summary’ page.

You can also view your balances and recent payments on our Mobile app.

How to make a transfer between your accounts

Select the 'Payments' icon from the home screen and make sure you have selected the account you want to make the transfer from
Select the account that you want to transfer to, and the amount. You can add a reference if you want to
Choose the date you want to send the money on, now or in the future, then select 'Make transfer'
Payment limits may apply

Learn about Online Banking

Order account statements

Not got Online Banking? You can sign up here. You'll need your account number and sort code.

To change your statement preferences:

You'll need to speak to our webchat team to change the frequency of your statements.

Our team are online 7am to 8pm Monday to Friday, 8am to 8pm on Saturdays, and 9am to 5pm on Sundays.

Click ‘Chat to Cora’ to get started.

Cancel a direct debit

You can do this in Online Banking or our mobile app.

Online Banking:

Once logged in, got to 'Payments & Transfers". From the 'Direct debits' section, select 'Manage direct debits'. If you need any help, click the support button there.

In the mobile app:

From the app, choose the account with the direct debit you want to cancel, then select 'direct debits'.

If you don’t have Online Banking:

You can cancel a Direct Debit using the digital form below.

The form will ask you for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request.

Cancel direct debit form

Update payment limits

Mobile App and Online Banking

You can now update your daily payment limits in the mobile app or Online banking. The maximum limit is £50,000.00 per account for Business customers across Online, Mobile & Open Banking. Payments made on a Saturday, Sunday or Bank Holiday will form part of the next working day's allowance.

To change your 'Payment limits' using the NatWest Mobile Banking App, tap on the ‘Payments’ icon at the bottom of the screen, select ‘Payments settings’ and then ‘Payment limits’.

In Online Banking, select ‘Payments and Transfers’ from the top menu, then on the Payments and Transfers page, select ‘Manage payment limits’
Select the limit you wish to amend.
Select the amount you wish your limit to be set to, this can only be changed in increments of £500.00
Select ‘Next’ to navigate to the next page.
If decreasing your limit, please confirm the change and your limit will take effect immediately.
If you wish to increase your limit, please follow the on screen instructions for support. On mobile app, you will need to use biometric approval to complete the limit change.

In Online Banking, you will need to provide authentication via Multi Factor Authentication or your card and card reader, depending on what you have set up.

Mobile Banking

Online Banking

Telephone

Payments via telephone banking are limited to £10,000.00.

Releasing bank security on a loan

Do you have business lending with us that’s secured by an asset or other form of security?

If you want to release this asset from the loan you can contact our team on 0345 711 4477

From outside the UK +44 870 511 4477

For Relay UK 18001 0345 711 4477

You'll need:

Your Business Loan Account number and sort code.
Full Property address to be released, including the Title number and date charge registered, if known. Please note if the property is in Scotland, you must use a solicitor and provide their details.
Type of security to be released e.g., property, guarantee or life policy.
Your contact information

Without all this, we'll be unable to process the request.

Unless the loan is fully repaid, any requests to release security will need to be reviewed and approved and will be subject to credit approval.

Is the release for a Limited Company?

Check if the property legal charge is outstanding at Companies House or at the Land Registry before contacting us.

If it's outstanding at Companies House, it's the responsibility of the Legal Estate Owner to arrange for the completion and filing of the appropriate forms there. Check the Land Registry records.

Are you a Solicitor acting on behalf of a customer?

We can only accept written requests, as we need the customer's written consent. You can send the request to:

NatWest Business Banking
PO Box 16204
Birmingham
B2 2WP

You'll need to provide:

Customer name and full address, including the post code and the customer's date of birth.
Business name and Business Loan Account number and sort code.
Full Property address to be released, along with Title number and date charge registered.
Type of security to be released.
Customer's written consent.
Your contact information.

Change your details

Change your business address

You can do this in Online Banking or our mobile app.

In Online Banking:

Log in to Online Banking
Click on 'Chat to Cora’ in the bottom right
Type ‘change my business address’ in the chat window and Cora will take the details and process your request.

In the mobile app:

Tap the profile icon on the top left in the app, then 'manage business details'.
Next to your current business address, there's an option to edit. From here you can enter your new postcode and either select your address or enter it manually.

You'll need to be registered for Biometric approval to make changes in the app.

If you don’t have Online Banking or the mobile app:

You can change your business address using this form

This form does not change your personal address. You can do this here.

Change your business name

You can change your business name when logged in to Online Banking or the mobile app, by chatting to Cora.

Click 'Chat to Cora’ in the bottom right and type ‘change my business name’. Cora will take the details and process your request.

You may also have to make changes with Companies House and HMRC.

If you don't have Online Banking or the mobile app:

Limited companies can update their business name using the change your details form.

For other types of organisation, you’ll need to send us a request by post and include the following details:

Written authorisation from the signatories on the account approving the name change (a one-to-sign account would require one signature, two-to-sign would require two signatories)
Sort code and account number(s)
Existing account name
New account name
Reason for the change, and the date that you'd like the change to take effect
If the change of business name is for an unincorporated entity, we’ll require minutes of the meeting confirming the name change

The address to send to is:

Chatham Customer Service Centre
Waterside Court
Chatham Maritime
Chatham
Kent
ME4 4RT

We’ll complete your request within three business days, so long as the paperwork is complete and accurate.

Change your primary contact

You can do this when logged into Online Banking or the mobile app, by chatting to Cora.

Click 'Chat to Cora’ in the bottom right to open a chat. Type ‘change my primary contact' and Cora, our digital assistant, will take the details and process your request.

If you don't use Online Banking or the mobile app:

You can change your primary contact using the change your details form.

Change your contact details

You can update your email address and phone number in Online Banking.

Once logged in, go to ‘Your details’ in the main menu.

Click the ‘Need help’ button if you need any support.

Manage signatories

Change your signatories

If you need to add signatories to your account, you can do this in the mobile app.

Your business will need to be either:

A sole trader
A limited company
A UK Company Limited by Guarantee

If your account is held in the Channel Islands, Isle of Man or Gibraltar please visit our NatWest International Contact Page and get in touch with us to request to, change or remove signatories on your account.

Manage your signatories

Manage your account

Order a cheque or paying-in book

You can order cheque books and paying in books by using this form:

Cheque and paying-in book order form.

Once you’ve placed your first order via the form, you can place future orders through Online Banking.

Cora, our digital assistant, can also place the order for you. Click ‘Help’, then ‘Chat to Cora’ and ask Cora to ‘order cheque book’.

Apply for or manage an overdraft

The easiest way to apply for an overdraft is to log in to Online Banking and follow the steps there.

If you prefer, you can complete our online application form.

For more information, and to apply, visit our Business Overdrafts page.

Increase or decrease an existing overdraft

Our new online application form is the fastest way to apply for a limit increase to your existing business overdraft.

Apply for an overdraft

Order certificates of interest or balance

The quickest way to view a certificate of interest is via Online Banking or the Mobile app. It will appear when it’s ready for you to download whenever you need it. You can download this document in a .pdf format from Online Banking or from the mobile app to keep for your records, print or send.

Certificate of interest

You can order these in Online Banking and the mobile app.

Online Banking:

Mobile app:

From the app, choose the account you want and select ‘Certificate of Interest’.

If you don’t have Online Banking:

You can order a certificate of interest using our digital form below.

It will ask you for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request.

Certificate of interest form

Certificate of balance

You can order a certificate of balance in Online Banking.

Log in and select ‘Need help’. Click ‘Chat to Cora’ and type ‘order certificate of balance’ in the chat window. Cora will take the details and process the request for you.

You can also order a certificate of balance using the form below.

Certificate of balance form

Open or close an account

Open an additional account

If you have Online Banking or the mobile app

Our digital assistant, Cora, could open an additional account for any account type you already have. Log in to Online Banking and click ‘Chat to Cora’. If you’re in the app, tap ‘Help’, then ‘Chat to Cora’.

Type ‘open an additional account’ in the chat window and Cora will take the details and process your request.

If you don't have online or mobile banking

You can download the form below to open additional accounts for businesses that you already hold accounts for.

Download Adobe Acrobat Reader (free)
Right-click the link below and select 'save as' to download it to your computer (not a phone or tablet)
Right-click the form in its saved location and select 'Open with Adobe Acrobat Reader’

Get support downloading the form

To send the form back to us:

If you’re a business customer (turnover under £2m), send the completed form here
If you’re a commercial customer (turnover over £2m), send the completed form to your dedicated service team. If you do not know who this is, send it here

Download the additional account form

Close an account

The best way to close your account depends on what kind of account it is.

Find out how to close your account

An illustration of a laptop with "Chat to Cora" on the screen

Start a chat to manage your account

Complete account tasks quickly through Online Banking

Check your balances
Set up, change or cancel a standing order
Update your contact details
Report your debit card stolen, lost or damaged
Transfer money between accounts
Pay a bill or make a payment*
Order a paying in or cheque book
Manage your savings accounts
Set up business alerts

*Payment limits apply.

Manage your credit cards

On our dedicated cards page, you’ll find helpful information on how to view and manage your cards online.

You can add new cardholders, update card details and manage your credit.

Manage credit cards

Answers to common questions

How do I get help with card reader issues?

How can I review and minimise my account charges?

How do I query transactions or charges on my account?

How do I make international payments?

Do I need to inform you if I'll be using my card abroad?

What do I do when someone in my business dies?

Manage your business account

Top account tasks

How to change your business details

Manage your payments

Stop a cheque

Manage standing orders

If you don’t have Online Banking or the mobile app

View payments and send money

How to make a transfer between your accounts

Order account statements

To change your statement preferences:

Cancel a direct debit

Online Banking:

In the mobile app:

If you don’t have Online Banking:

Update payment limits

Mobile App and Online Banking

Telephone

Releasing bank security on a loan

Do you have business lending with us that’s secured by an asset or other form of security?

Is the release for a Limited Company?

Are you a Solicitor acting on behalf of a customer?

Change your details

Change your business address

In Online Banking:

In the mobile app:

If you don’t have Online Banking or the mobile app:

Change your business name

If you don't have Online Banking or the mobile app:

Change your primary contact

If you don't use Online Banking or the mobile app:

Change your contact details

Manage signatories

Change your signatories

Manage your account

Order a cheque or paying-in book

Apply for or manage an overdraft

Increase or decrease an existing overdraft

Order certificates of interest or balance

Certificate of interest

Online Banking:

Mobile app:

If you don’t have Online Banking:

Certificate of balance

Open or close an account

Open an additional account

If you have Online Banking or the mobile app

If you don't have online or mobile banking

Close an account

Start a chat to manage your account

Online Banking and our mobile app

Complete account tasks quickly through Online Banking

Manage your credit cards

Answers to common questions

Can we help with anything else?