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Support Centre

View or change your details

Explore topics for view or change your details

I've just been made Power of Attorney, how can I register this with you?

How do I add another person to my current account?

How can I add a third party to an account?

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Where can I find my account number and sort code?

Where can I find my IBAN and BIC details?

What is a Building Society Roll Number?

How do I get a certificate of Interest for my account?

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Why have I received a mobile telephone number change email?

What is Open Banking?

How can I turn on / off receiving notifications?

Why are my text alerts not being sent to me?

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How do I update my mobile number?

How do I change my address?

How do I change my name with the bank?

What should I do if I change my mobile phone number?

How do I update my email address?

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How do I access my bank statements online?

How do I order a statement for a closed account?

How can I get a copy of my statement?

How do I download a PDF statement or other mail?

Do you have a list of statement abbreviations?

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Where can I find my account number and sort code?

You can find your 8 digit account number and 6 digit sort code by logging in to Online Banking or on your mobile app.

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Handy guides for view or change your details

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How to update your address

When you move house, you'll need to change the address that we hold for you.

Learn how to change your address Open in new window
House
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Viewing and searching transactions

It’s now easier than ever to see where you’ve been spending your money – especially if you do this digitally.

Learn how to view and search transactions Open in new window
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Understanding your statement

This guide can help you bust the jargon on your statement.

Learn how to understand your statement Open in new window
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Setting up text alerts

Text alerts help to give you more control over your money.

Learn how to set up text alerts Open in new window
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