Welsh language policy
NatWest Group has a rich history in Wales.
We are closely connected to our customers through a comprehensive range of banking and financial services. This connection to customers and communities builds our trust and knowledge, enabling us to support our customers effectively, throughout their lives as their financial needs and priorities evolve.
We want to encourage those that speak Welsh alongside English to use it in their day-to-day dealings with us and we promote the use of Welsh wherever we can and where it is reasonable and practical to do so. Our aim is to ensure that our customers get the same high standard of service with NatWest Group, whether they deal with us in the Welsh or English language.
As one of the main providers of financial services in Wales we are committed to our community through our branch network, a Welsh contact centre and a Mobile community bank to reach the most rural areas.
This Policy is our commitment to Welsh language services at NatWest Group and will be regularly maintained.
We expect every colleague to take responsibility for ensuring that our Welsh Language Policy is implemented. This Policy is a public document.