What is a card-reader and how do I use one?
What is a card reader?
A card reader gives you an extra level of security when using Online Banking, and you may need to use it to confirm your identity when logging in if you don’t have a mobile number, or you’ve recently updated it with us.
When you bank online, you'll also need a card reader to:
- set up a payee
- make a payment for the first time online
- update any regular payments, like standing orders
- amend the payment reference when paying a bill or company who's account details are stored within Online Banking
- update personal details, like your mobile number, PIN, email address or password
- manage your activity alerts
When will I need to use my card-reader?
Please see When will I need to use my card-reader?
Don't have a card reader? You can order one by:
- Logging into your Online Banking service at www.onlinebanking.natwest.com (opens in a new window)
- Select 'Security' from the main menu
- In the 'Using a card reader' section select 'Order a card reader' then follow the on screen instructions
How do I use a Card Reader?
For further information on card-readers see our card reader page (opens in a new window).
