On this page
Confirming your identity with Mitek
As part of your application, we have to confirm your identity. We do this through our security partner Mitek. Mitek can quickly and safely verify people from all over the world using digital footprints, ID document authentication and facial biometrics. It’s not only safer, it also speeds up the application process meaning your account is opened faster. Mitek use a TLS encrypted connection to keep your data secure and deletes all copies of your documents as soon as the identity check is done.
We'll probably ask for:
- Photo ID, such as: driving licence, passport or EU ID card
- A short video or selfie to compare with your photo ID
- We might also need to see a proof of address, such as: a driving licence, utility bill, bank statement or tax document
Step 1 – Lights, Camera, Action
To begin you’ll be asked to take a passport-style photo so please have your smartphone or webcam ready. To get the best quality photo first time we recommend taking the photo in a well-lit space, with a neutral background. Please remove any non-religious headwear, glasses or face coverings so that your face is in clear focus.
Step 2 – Have your Photo ID card to hand
You’ll need to take a photo of your valid photo ID such as: Driving Licence, Passport or EU Identity Card. Please place your document on a plain background and ensure your full document is in focus. This photo needs to be a high quality, colour photo so that all your details are in focus.
Refer to 'Valid documents' below for a full list of accepted identity and address verification documents.
Step 3 – Proof of Address
Finally, you need to provide a recent document which matches details of the address you’ve provided in your application. The document you provide must be the original document, screenshots or low quality images will not be accepted. The preferred document examples are bank statements, tax documents or utility bill.
Please make sure the documents you use exactly match the information you enter in your application. If you don’t have these with you, you can still submit your application now and upload the documents later. Once you’ve finished your application, we’ll send you an email and a text with instructions for completing your ID check through Mitek.