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Premier Support Centre
We’re here to help, 24/7
Find answers in our FAQs
Some things we’re often asked
Access to Premier Banking 24/7
Download our app
Premier banking at your fingertips. From checking balances to making transfers and payments.
Online banking
Manage and keep track of your finances 24/7. All you need is internet access.
Expert help 24/7
Get in touch by webchat or phone, round-the-clock. Our Premier 24 telephone banking team have the expert knowledge and resources to help you, whenever you need it.
Get the most from your account
View and manage the benefits of your Premier account.
Use your account benefits
Are you a Reward Platinum or Reward Black account customer? Access your lifestyle, travel and insurance benefits online.
Do more with Premier
Make your money work harder by booking a Financial Health Check.
Security Centre
How to avoid scams
Find out about fraudsters’ latest and most common tricks. Get tips on how to combat them. And help if you’re a victim.
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Make a complaint
How to make a complaint
We’re very sorry if something went wrong. If you feel you need to complain, the simplest way is online.
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Accessibility Services
How we’re making banking more accessible
Find out how our accessibility services help with everyday banking. They include our accessible debit card, developed with the RNIB.
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Check our services are running
Services mean anything from our website and mobile app to our ATMs and credit card processing. Once in a while, some are down for maintenance.