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Support Centre

Making a complaint

Just need some help?

If you don't wish to make a complaint, but still need some help, Cora, our digital assistant can provide answers to the most commonly asked questions. If she can't help, she'll pass you onto a real person who can.

Give us some feedback

We would love to hear your feedback. Whether you have received fantastic service or if something hasn't gone so well and whether you've experienced it in branch, over the phone or webchat, please use our Feedback Form to let us know.

Visit our Support Centre

There you can search our Frequently Asked Questions. Or ask Cora, our digital assistant. If she can’t help, she’ll pass you on to a real person who can.

Making things better. Here's how to let us know of any problems: raising your complaints in the Mobile App or Online

We always try to give you the best possible service, but sometimes we don't get it right. If you let us know, we've then got the chance to put it right and help prevent the same mistakes in the future.

The quickest and easiest way to raise a complaint is through our Mobile App

If you're a personal banking customer and registered for our Mobile App, select the 'Make a Complaint in the app' option below.

Information Message
Complaints website QR code

If you're on a desktop computer, but have our Mobile App...

Using your Mobile or tablet, open your camera and point your device at the QR code. A link will pop up, tap this, it will take you straight into our app to start registering your issue. Type 'complaint' and we'll guide you through the process.

Not able to scan the QR code?

  1. Simply log in to our app on your mobile device.
  2. Once logged in, select 'Help' and then 'Contact us'.
  3. Then start a conversation with our 'Chat to Cora' service. Just type 'complaint' to start the process of raising your complaint.

If you'd rather make a complaint online, just click on the 'Ask Cora' button below.

Helpful complaints information

View our complaints leaflet

Save and download our complaints leaflet

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