On this page
The Banking My Way service is available to customers aged 16 or over in the mobile app or Online Banking. For customers under 16, parental consent is required and information must be recorded in branch or over the phone.
On the mobile app
Head to the 'My Profile' area of the app (icon at the top left of your screen) and select Banking My Way.
Via Online Banking
Log in to Online Banking and select 'Your Details' and you will see a section for Banking My Way.
By giving us a call
Get in touch and one of the team will be happy to help record any additional support needs you have.
Visiting a branch
You can let one of the team know if you're coming into a branch.
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Online Banking available to customers aged 11+ with a NatWest account.
What if my circumstances change?
Life doesn't always stay the same and we know your circumstances may change. If that happens, you can access your Banking My Way service at any time to amend or remove any information you have previously provided.
Download the app
- On your mobile or tablet, open the camera and point your device at the QR code
- A link will pop up, tap this, and you’ll be taken straight to download the app
Not able to scan the QR code?
You can still download the app by searching for 'NatWest Mobile Banking' in Google Play or the App Store.