We are aware of customers believing they are buying products and it shows on your statement as 'Sea Salt Cornwall'. If you are reporting this payment then please select 'Continue' below.
Remember, if it sounds too good to be true then it probably is. When buying online, check the payment pages are secure by looking for the padlock symbol in the address bar, the website should also start with 'https'.
Amazon, Netflix, Apple and Google provide their own dispute resolution service which can be accessed through your account profile resulting in a prompt refund into your account.
Find out how you can do this here.
We'll do some checks first. We'll then get in touch with MasterCard or Visa. The company or retailer will be given a chance to have their say.
We’ll try to do this within five working days. We might need more info from you, so if you don’t hear from us check your junk/spam folder.
It depends on the type of dispute. The company or retailer has a chance to disagree. If your dispute isn’t successful then we’ll let you know that the refund is being taken back.
We don’t make the final decisions on dispute claims (remember - MasterCard and Visa set the rules). We’ll let you know the outcome as soon as we can. We try to get things sorted out within 60 days.
